Walkthrough & Satisfaction Guarantee

1.    Schedule the Final Walkthrough

Arrange a convenient time with the client to review the completed project together, ensuring all parties are present for a thorough inspection.

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    2.    Prepare a Comprehensive Inspection Checklist

Create a detailed checklist covering all aspects of the renovation or build, including finishes, fixtures, systems, and any custom features.

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    3.    Conduct a Room-by-Room Review

Walk through each area with the client, demonstrating how new features work and confirming that all agreed-upon details have been completed to specification.

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    4.    Identify and Document Any Deficiencies

Note any touch-ups, adjustments, or outstanding items the client requests, and provide a clear timeline for resolving them.

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    5.    Address Client Questions and Provide Guidance

Answer any questions about maintenance, warranties, or the operation of new systems and appliances, ensuring the client feels confident and informed.

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    6.    Perform Necessary Corrections Promptly

Schedule and complete all touch-ups or corrections as quickly as possible, keeping the client updated on progress until every item is resolved.

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    7.    Complete Final Cleaning and Presentation

Arrange for a professional cleaning of the entire space, ensuring the home is move-in ready and showcases the quality of your work.

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    8.    Review Warranty and Support Information

Provide written documentation of all warranties, guarantees, and post-project support services, explaining how to access assistance if needed.

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    9.    Request Client Feedback and Testimonials

Invite the client to share their experience through a review or testimonial, and ask for permission to photograph the finished project for your portfolio.

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    10.    Celebrate Project Completion and Express Gratitude

Thank the client for their trust and partnership, offer a small closing gift or gesture, and remain available for any future questions or needs.

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11.    Proactive Follow-Up After Completion

Reach out to the client 1 month, 3 months, and 6 months after project completion to ensure they are fully satisfied, address any new questions or concerns, and reinforce your commitment to long-term support.